Zappos Customer Database Hacked

by Emily on January 16, 2012

If you are a shoe lover, or just love great deals on apparel and other home goods with free shipping, you have probably shopped on I woke up this morning to find an email from urging me to change my password information for my account, over a security breach on the site of personal information of customers. Over the weekend, a computer hacker may have accessed the personal information of up to 24 million customers of the website.

Luckily, customers’ credit card and payment information was not stolen.  According to an email that CEO Tony Hsieh sent out to employees on Sunday, what the hacker possibly did access was names, phone numbers, email addresses, billing and shipping addresses as well as the last four digits from credit card numbers. Zappos is reporting that the hacker gained access to its internal network and systems through one of the company’s servers in Kentucky. Zappos is based out of Las Vegas, Nevada and owned by Inc., which is based in Seattle.

Zappos has been in business for over 12 years. The email that Zappos CEO sent to employees states that the good news is that Zappos keeps the full credit card numbers and other payment data in a separate datebase, which has not affected by the hacker. The company has reset the passwords of all customers and is contacting them via email on how to set a new password for your account. On the website you can create a new password for your account and you can read the email that was sent to all customers. On this page you will also find the full email that the CEO sent to employees about the password change and security breach.

At the current moment, you cannot call in order to get more information on this security breach. Within the employee email, Zappos discussed how the company was anticipating so many customers to call and contact them over the hacking of personal information, which the company has decided to turn off phone lines. The company has everyone on their staff fielding customer questions and concerns via email. If you do have a customer account with be sure to change your password today or as soon as you can.  Although the company feels that this incident is a set back in building their brand and reputation, CEO Tony Hsieh believes that the one saving grace of the incident was that the hacker did not access customers’ critical payment information.  Time will tell how customers respond to this security breach.

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  • My fiance works for Zappos, and somehow his card information got stolen, charging nearly $200 to Amazon and one to AOL. I don’t know if it’s related, as we haven’t bought anything from the website, just the outlet store, but it is an odd coincidence.

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